Yay! I am so excited to be hosting the Twitter chat #constchat with Riggins Construction this Thursday 4/30.
Riggins Construction is an Orange County Contractor based in Santa Ana. They’ve been in business since 1977, specializing in commercial and industrial renovations – and they’re totally awesome!
The topic that I chose for the Q&A is Online Reputation Management. I thought this would be a very important area to address, considering how important it is for businesses to have a powerful online presence.
I have a lot of people ask me about how to overcome the hurdle of bad Yelp reviews. Also, there’s the question about how to handle any and all feedback online from customers.
Whether you have a strong handle on your online reputation, or you’re just learning new strategies – please feel free to join this chat. We will dive deeper into the challenges and benefits of online reputation and I’ll also be offering some helpful tips that has helped me propel businesses from down the drain to up on top.
Here’s the questions so you can get prepared:
Q1: In this computer age, how important do you think online reputation is becoming?
Q2: Is online reputation becoming the new “customer service”?
Q3: How do you feel about outsourcing to a company to manage your online reputation?
Q4: What are some challenges you face when building your online reputation?
Q5: Have you seen your online reputation affect your business sales?
Q6: Do you think it’s important to have a “testimonials” page on your website?
Q7: What review sites do you think are most relevant to have a presence on?
Q8: What are the benefits of online reputation management?
Q9: When a customer complains about your services, how do you respond?
Q10: Will you invest more time into building your online reputation? How?
Come join us! Can’t wait to hear your ideas.